WHEN WILL MY ORDER SHIP?
All orders placed Monday - Friday before 12pm PST ship within 24 hours. All orders placed after the cut off time will ship the following business day. For consumer protection, all orders are subject to review. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated.
Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday), and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
DO YOU SHIP TO MY COUNTRY?
Most likely, yes! We ship almost everywhere in the world. To find out if we ship to your country, place an item in your cart and select "Begin Checkout." In the "Shipping address" section, select the "Country" drop-down menu. If your country is included in that list, then you can go ahead and place an order. If your country is not included, then, unfortunately, we don't ship to you. In this case, we'd suggest having a friend from another country order for you and forward the shipment to you.
HOW DOES INTERNATIONAL SHIPPING WORK?
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–4 days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days.
WHY WAS MY ORDER SHIPPED IN MULTIPLE PACKAGES?
Some countries impose a value limit on international shipments. If your order is above the limit for your country, your order may be shipped as multiple shipments with separate tracking numbers. Contact your local customs office for more information on the value limits for your country.
EXPRESS CUT-OFF TIME
All orders with 2nd Day and Next Day Air shipping must be placed by 12 pm PST for same-day shipping. Orders with 2nd Day and Next Day Air shipping placed after 12 pm PST will be shipped the following business day. We cannot guarantee expedited delivery to rural domestic addresses.
DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?
For security reasons, we do not currently ship to PO boxes or APO/FPO addresses in the United States.
HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
When your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.
DO YOU OFFER SIGNATURE-REQUIRED SHIPMENT DELIVERY OPTIONS?
Yes. Gopositivo is not responsible for lost or stolen packages. To ensure the safety of large orders, we automatically require a signature upon delivery for all orders over $500.
DO YOU OFFER GIFT WRAPPING OR BOXES?
Sorry, not at this time.
TRACKING AN ORDER
To check your order status:
- Log in to your Gopositivo.com account.
- Click The "Track Your Order" link on the home page
- Enter your order# and email
Free shipping valid in the continental United States for Fedex Ground and internationally for the Premium shipping option. If you choose another shipping method, regular charges will apply. To participate, select the free shipping option displayed at checkout. Please note, at this time we do not offer weekend delivery on express shipping options.
NEED ADDITIONAL HELP?
Please contact us at firstname.lastname@example.org and we will be happy to assist you with any questions related to your order.
RETURNING AN ITEM
For more information on how to return an item, please visit our Returns & Exchanges